Please read this document carefully before using our services. By booking a repair with Service Kings, you agree to all terms stated herein.
Effective Date: 1 January 2025 Applies to: Hyderabad, Telangana, India Service Kings — servicekings.in
⚠️ IMPORTANT — 48-Hour Post-Repair Reporting Policy
Any issues, concerns, or defects related to a completed repair must be reported to Service Kings within 48 hours of the repair handover. Service Kings will not be held responsible for any issues, damages, malfunctions, or defects reported after this 48-hour window. By accepting the repaired device, you acknowledge this policy.
Service Kings ("we", "us", "our") is a doorstep laptop and desktop computer repair service operating in Hyderabad, Telangana, India. We provide on-site and in-lab repair services for laptops, desktops, and related peripherals. Our registered business address is Hyderabad.
This Privacy Policy and Service Terms document governs your use of our website (servicekings.in) and any repair services you avail from us. By contacting us, booking a service, or submitting any form on our website, you acknowledge that you have read, understood, and agreed to the terms in this document.
2 Information We Collect
We collect the following personal information when you interact with our website or book a service:
Contact Details: Your name, mobile number, and email address provided via our contact or booking forms.
Address Information: Your doorstep location within Hyderabad for the purpose of dispatching our technician.
Device Information: Make, model, and issue description of the device submitted for repair.
Communication Records: WhatsApp messages, call records, or email exchanges with our support team.
Website Usage Data: Standard browser and session data collected via analytics tools (page visits, device type, IP address).
We do not collect: Passwords, banking details, Aadhaar numbers, PAN numbers, or any sensitive financial information through our website or service interactions.
3 How We Use Your Information
Your information is used solely for the following purposes:
To schedule and dispatch a technician to your location.
To communicate with you regarding your repair status, quote, and completion.
To send follow-up messages related to your repair (via WhatsApp or SMS).
To maintain internal service records for quality purposes.
To respond to complaints, queries, or service-related concerns.
To improve our website and service offerings based on aggregate usage data.
We do not use your personal information for unsolicited marketing, and we do not sell your data to any third party.
4 Data Sharing & Third Parties
We may share your data with limited third parties only as necessary to provide our services:
EmailJS: Our website uses EmailJS to process contact form submissions. Form data (name, phone, email, message) is transmitted to our inbox via this service.
Google Analytics / Firebase: We may use these tools to track aggregate website usage. This data is anonymised and does not identify individual users.
WhatsApp Business: If you contact us via WhatsApp, your message and phone number are processed through Meta's WhatsApp platform.
Beyond the above, we do not share, sell, rent, or disclose your personal information to any third party without your explicit consent, except where required by Indian law or a court order.
5 Service Terms & Conditions
By booking a repair service with Service Kings, you agree to the following service terms:
A free doorstep diagnosis will be conducted by our certified technician. You are under no obligation to proceed with the repair after the diagnosis.
All repair quotes are provided after diagnosis. Repair work will only begin after you provide explicit verbal or written approval of the quoted amount.
Final charges may vary from the initial estimate if additional issues are discovered during the repair, subject to your re-approval.
Payment is due upon completion of the repair. We accept cash, UPI, and bank transfers.
Service Kings reserves the right to decline or discontinue a repair if the device is found to be beyond economic repair or if continued service poses a safety risk.
Our technicians are certified professionals; however, all repairs involve inherent technical risks. We exercise due care, but cannot guarantee outcomes for severely damaged, previously tampered, or water-damaged devices.
6 48-Hour Post-Repair Liability Policy
STRICTLY ENFORCED — PLEASE READ CAREFULLY
Service Kings provides repair services with due care and professionalism. However, once the repaired device has been handed back to the customer and accepted, Service Kings accepts responsibility only for issues reported within 48 hours of the handover. Any malfunction, defect, or issue reported after 48 hours of the repair handover will be treated as a new, independent service request and will be charged accordingly.
This policy exists for the following reasons:
Post-repair device handling, accidental drops, liquid spills, power surges, or user-level modifications after handover are outside our control.
Pre-existing conditions or unrelated components may fail independently after the repaired component has been serviced successfully.
Software-level issues caused by the customer's usage, downloads, or settings changes after handover are not attributable to our repair work.
What To Do Immediately After Repair
Test your device thoroughly before our technician leaves the premises. Power on, check all repaired components, test keyboard, screen, sound, ports, and any other functions relevant to your repair. If you notice anything unusual, raise it immediately — do not wait. Once the technician departs, the 48-hour clock begins.
To report a post-repair issue within 48 hours: Call us at +91 63090 90938 or WhatsApp us immediately with your name, repair date, and description of the issue. We will assess and respond within 24 hours.
7 Device Handling & Pre-Existing Conditions
Customers are advised to:
Back up all data on the device before handing it to the technician. Service Kings is not responsible for data loss during any repair procedure.
Inform the technician of any known pre-existing issues, prior repairs, or physical damage not related to the current repair request.
Remove all personal accessories, external storage, and confidential data before handing over the device for in-lab service.
Pre-Existing Damage Disclaimer
If our technician identifies pre-existing damage, tampering by a previous repair center, or undisclosed physical damage during diagnosis or repair, Service Kings reserves the right to revise the quote or decline the repair. We will not be held liable for any deterioration of pre-existing conditions during a repair procedure conducted in good faith.
8 Pricing, Quotes & Payment
All pricing displayed on our website is indicative and subject to change based on actual diagnosis findings.
The final repair quote is provided only after a free on-site or in-lab diagnosis.
No repair work is performed without the customer's explicit approval of the final quote.
In the event a customer declines the repair after diagnosis, there is no charge for the diagnosis itself.
Pricing for spare parts depends on availability and supplier rates at the time of repair. Part prices may vary from estimates shown online.
Service Kings does not offer refunds for completed repairs where the service has been performed as agreed and the device has been accepted by the customer.
9 Data Recovery Disclaimer
Data recovery services are provided on a best-effort basis. Service Kings does not guarantee successful recovery of all data in all cases. Data recovery outcomes depend on the extent of physical or logical damage to the storage medium.
Important Notice
Service Kings will not be held responsible for permanent data loss resulting from severe physical damage, failed media, or advanced data corruption beyond recoverable limits. Customers are strongly advised to maintain regular backups of all important data. We always back up existing data before any repair when the storage medium is accessible, but this is a precautionary measure and not a guarantee.
10 Limitation of Liability
To the maximum extent permitted under applicable Indian law, Service Kings shall not be liable for:
Any indirect, incidental, or consequential loss or damage arising from our repair services.
Loss of business, data, revenue, or profits resulting from device downtime during repair.
Any damage or malfunction caused by the customer's usage, mishandling, or modification of the device after the repair handover.
Any issue, defect, or malfunction reported more than 48 hours after the repair handover.
Failure of parts or components unrelated to the specific repair performed.
Damage caused by power fluctuations, liquid contact, physical impact, or other external factors after handover.
Our total liability in any circumstance shall not exceed the amount paid by the customer for the specific repair service in question.
11 Your Rights
As a customer of Service Kings, you have the right to:
Request access to the personal data we hold about you.
Request correction of any inaccurate personal data.
Request deletion of your personal data from our records (subject to any legal retention obligations).
Opt out of receiving promotional communications from us at any time.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. The latest version will always be available at servicekings.in/privacy-policy.html. Continued use of our services after any update constitutes acceptance of the revised policy.
12 Contact Us
For any questions, concerns, or requests related to this Privacy Policy or our service terms, please reach out to us: